Refund policy

Return and Refund Policy

Welcome to LuxSox! We are committed to providing you with the finest luxury designer socks. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Returns

  • Eligibility for Returns:

    • Items must be unused, unworn, and in their original condition with all tags and packaging intact.

    • Returns must be initiated within 30 days of the delivery date.

    • Custom or personalized socks are not eligible for returns unless they arrive damaged or defective.

  • How to Initiate a Return:

    • Email our customer service team at support@luxsox.com with your order number and reason for return.

    • Our team will provide you with a return authorization and instructions on how to send your item back.

  • Return Shipping:

    • Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

    • We recommend using a trackable shipping method to ensure your return reaches us safely.

2. Refunds

  • Refund Eligibility:

    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed to your original payment method within 5-7 business days.

  • Non-Refundable Items:

    • Shipping fees are non-refundable.

    • Gift cards are non-refundable.

3. Exchanges

  • We do not offer direct exchanges. If you would like a different size, color, or design, please initiate a return for the original item and place a new order for your preferred item.

4. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us immediately at support@luxsox.com with your order number and photos of the issue.

  • We will work to resolve the issue promptly by offering a replacement or a full refund, including shipping costs.

5. Late or Missing Refunds

  • If you haven’t received a refund after 7 business days:

    • Check your bank account and contact your payment provider as processing times may vary.

    • If the issue persists, contact us at support@luxsox.com for assistance.

6. Additional Notes

  • Items purchased during sales or promotions may be subject to specific return conditions, which will be noted at the time of purchase.

  • LuxSox reserves the right to refuse returns or refunds if the policy conditions are not met.

Thank you for choosing LuxSox for your luxury sock needs. We value your satisfaction and look forward to serving you again!